What if I encounter a problem when working with my edited document?

Sometimes you may encounter a problem when working with the edited document. Especially when it is your first time working with the “Track Changes” function, working with the changes can be confusing. Below you can find solutions to the most common problems. Should you encounter other problems, feel free reach out to us directly.

Why can I not see any changes in my document?

Don’t panic! Sometimes you cannot see the changes straight away when you open the Word document, even though the changes of the editor are in there.

• Step 1: Go to the ‘Review’ tab and select ‘All Markup’ in the drop down menu (Word 2019).

• Step 2: Click on ‘Show Markup’ below ‘All Markup’ (Word 2019) and make sure all options are ticked.

Why can I not see any comments in my document?

If you can’t see any comments, that is likely due to the word settings. In order to see your editor’s comments, follow these steps:

• Step 1: Go to the Review tab and select ‘All Markup’ in the drop down menu (Word 2019).

• Step 2: Click on ‘Show markup’ below ‘All Markup’ and tick ‘Comments’ (Word 2019).

Why can I not make the red vertical lines on the left side disappear?

This red line is there because there are still changes in the document that need to be accepted (which can be minor changes like double spaces or a wrongly placed comma). Sometimes they are so small that you may miss them. In order to accept them, follow these steps:

• Step 1: Go to the Review tab and click on ‘Accept’ (Word 2019).

• Step 2: Click on ‘Accept All Changes and Stop Tracking’.

Why does my Word crash when I try to accept the changes?

When Word crashes or runs very slowly, this could be caused by the Reviewing Pane. Due to the number of changes and comments, there is a lot of content in the Revision Pane, which causes Word to run slowly and possibly crash.

The Reviewing Pane is the Pane on the left side of your screen that you can extend when you go to the Review tab. Close this Reviewing Pane while you keep on working on your document. This may make Word run more smoothly.

If this does not solve your problem, please contact us directly via the chat or send an e-mail to info@scribbr.com.

​What if I have another problem while working with the changes?

Don’t worry! If you have problems with accepting the changes, please read our manual. For any other problems, please contact us directly.