We are sorry to hear that you are dissatisfied with an order! Of course we would like to help you with that. Depending on the service, we have different possible solutions, but of course we aim for a solution that works best for you. Please reach out to us directly! Our support team is available and happy to help you.
What is Scribbr’s 100% happiness guarantee?
At Scribbr, we promise to make every customer 100% happy with the service we offer. Our philosophy: Your complaint is always justified – no denial, no doubts. That’s why you are welcome to reach out to us in case you are dissatisfied with one of our services!
If you are not satisfied with the work of your editor, please contact us right away by filling in the complaint form. We will contact you within one working day, and together we will find a suitable solution.
How can I reach out to Scribbr about my complaint?
Don’t hesitate to reach out! You can email us at info@scribbr.com, or send a chat or WhatsApp message on our website.
How long will it take until I receive a refund?
In case the most suitable solution is a refund, we will process your refund in 3 to 5 business days. The exact duration may depend on your payment method. The refunded amount will be returned to your original payment method.
In case you did not receive your refund after 5 business days, just let us know and we will look into it!
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